FAQ
1.What are Knotty Pawz rope toys made from?
Our rope toys are crafted from sustainable, recycled cotton materials. We take pride in offering eco-friendly and pet-safe products.
2.Are Knotty Pawz rope toys safe for my pet?
Yes, our rope toys are designed with your pet's safety in mind. They are made from natural, non-toxic materials and are carefully crafted to withstand vigorous play.
3.How can I clean my pet's rope toy?
To clean our rope toys, simply hand wash them with mild soap and water. Allow them to air dry thoroughly before giving them back to your pet.
4. Do you offer rope toys for specific pet sizes or breeds?
Yes, we offer a range of rope toys suitable for various pet sizes and breeds. Please refer to the product descriptions for details on sizing and suitability.
5.Can I customize a rope toy for my pet?
Currently, we do not offer customization services. However, we continuously introduce new designs to meet various preferences.
6.Do you ship internationally?
Yes, we offer international shipping. Please refer to our Shipping & Delivery page for details on shipping rates and estimated delivery times.
7.What is your return and exchange policy?
We want you and your pet to be satisfied with our products. If you're not happy with your purchase, please refer to our Returns & Exchanges page for our policies and instructions.
8.Are Knotty Pawz products available in local stores?
Our products are primarily available through our website. We occasionally partner with select retailers, so keep an eye on our 'Where to Find Us' section for updates.
9.Do you support any pet rescue or charitable organizations?
Yes, we are committed to giving back. A portion of our proceeds goes to support various pet rescue and charitable organizations. Check our 'About Us' page for more details.
10.What happens if my dog eats a large chunk or long strand of the toy?
We recommend consulting a vet if your dog ingests any part of our products.
11.Can I leave my pet alone with your toys?
Our toys are designed to be as strong as possible, but unfortunately, no toy is indestructible. We recommend supervising your pet when they are playing with any toys.
12.What happens if my pet ingests any part of a Knotty Pawz product?
We would always recommend seeking advice from your vet if any part of your Knotty Pawz product is ingested.
13. My toy is worn and damaged, should I replace it?
Yes, always replace your toy at the first sign of wearing or damage. Tears and other damage can affect the toy's strength and durability, making it less safe for your pet. If you're not sure, you can always contact us at info@knottypawz.com. Some of our toys come with a guarantee, so you could get a one-time free replacement.
14.How can I contact Knotty Pawz if I have more questions or need assistance?
You can reach our customer support team through the contact form on our website or by emailing [info@knottypawz.com]. We're here to assist you with any inquiries or concerns you may have.